Cancellation & Refund Policy
Ormentera’s Cancellation & Refund Policy: What You Need to Know
- Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we are unable to cancel it.
- Refund Policy
If you are not completely satisfied with your purchase, you may return it for a refund within 14 days of receipt. Items must be in their original condition and packaging, and the customer is responsible for all shipping costs associated with returns.
- Refund Process
To initiate a return, please contact us and provide your order number and reason for return. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us as soon as possible. We will provide a replacement or a refund, depending on your preference, and cover all associated shipping costs.
- Exchanges
At this time, we do not offer exchanges. If you wish to exchange your item for a different size or style, please initiate a return and place a new order.
- Final Sale Items
Some items may be marked as final sale and are not eligible for returns or refunds. These items will be clearly marked on our website.
Thank you for choosing Ormentera for your jewelry needs. If you have any questions or concerns about our Cancellation & Refund Policy, please contact us.